Noelani Jean P. - December 25, 2017
This review is for the design to installation process. Closets By Design was actually not my first choice. I had already collected some ideas before meeting with phenomenal designer Shane. The designer who came prior to Shane from the West-coast based competitor had ten years of experience yet designed a space that reinforced what I did NOT like about our current closet. Shane was the third designer i worked with (i had a good experience with a second designer from another competitor but the company would not come out to confirm measurements I gave them until I committed). Shane not only actually listened and paid attention to our needs but was very frank about her recommendations especially when she felt that what i thought was good was not the best use of space. I did not realize that CBD designs DURING the consultation and there is something to be said about having someone draft a plan with good ol'fashioned pencil and paper right beside you. Shane designed right before my eyes, by hand and was SO thorough and she made sure I understood what dimensions CBD uses as standards and what dimensions we wanted. I admit i was not prepared to receive a priced to sell quote, and based on my research I knew before committing that CBD was definitely competitively priced (especially considering that they provide only floor mounted closet systems). The installation was a breeze with such polite and hardworking installers (Lennie and David). They went ahead and used knobs that I purchased separately and the work was well done. They did a thorough cleaning afterwards and made sure I did a walk through before they left. If you are looking for a wall mounted closet system know that CBD offers only floor mounted systems for interior spaces. They also do not have as many finish options as other Austin based competitors whose showrooms I had visited. If you do not like thermally fused MDF for whatever reason then you have to go to builders who install with solid wood. If you want a priced to sell quote for floor mounted closet systems, a designer who actually listens to you, a design made during the consultation, and a smooth installation process, go to Closets By Design (ask FOR Shane!).